Frequently Asked Questions

Have questions about Mavello? We've compiled answers to the most common inquiries about our curated lighting collections, ordering process, and customer support. If you don't find what you're looking for, feel free to contact us directly.

About Mavello

What is Mavello?

Mavello is a premium interior lighting and decor brand dedicated to bringing warmth, elegance, and character to your living spaces. We curate a carefully selected range of decorative lamps and lighting fixtures sourced from trusted third-party suppliers around the world.

Why is your product selection limited?

Because we partner with specialized third-party suppliers, our inventory is intentionally curated and limited in quantity. This ensures that every piece we offer meets our high standards for design, craftsmanship, and quality. We believe in fewer, better choices — not overwhelming variety.

Do you design your own products?

Mavello is a curated lighting brand, not a manufacturer. We work closely with reputable suppliers to handpick pieces that align with our aesthetic and quality standards. Each product in our collection is selected with care.

Orders & Availability

How do I know if a product is in stock?

Product availability is displayed on each product page. Because our collections are limited, we recommend purchasing promptly when you find a piece you love. You can also contact us to inquire about restocks or upcoming arrivals.

Can I place a pre-order?

Pre-orders may be available for select items. Please reach out to our team via CandaceWebbe1318@hotmail.com or call us at +84 385 011 590 for more information.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us within 12 hours of placing it. After that window, we cannot guarantee changes can be made.

Shipping & Delivery

Do you offer international shipping?

Yes, Mavello ships to select international destinations. Shipping availability, rates, and estimated delivery times will be displayed at checkout based on your location.

How long does delivery take?

Delivery times vary depending on your location and the supplier's processing time. Estimated delivery windows are provided at checkout. For specific inquiries, please contact our team.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment in real time.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your Mavello purchase. If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and your order details. We will work with you to find the best resolution.

Can I return a product if I change my mind?

Due to the curated and limited nature of our inventory, we are unable to accept returns for change-of-mind purchases. We encourage you to review product descriptions, dimensions, and images carefully before ordering. Our team is happy to answer any questions before you buy.