Shipping Policy

At Mavello, we are committed to delivering your curated lighting pieces safely and efficiently. Please read our shipping policy carefully to understand how we handle your orders from the moment of purchase to the moment they arrive at your door.

Order Processing

All orders are processed within 2–5 business days of payment confirmation. Because our products are sourced from specialized third-party suppliers, processing times may vary depending on product availability and supplier location. You will receive an email confirmation once your order has been dispatched.

Orders are not processed or shipped on weekends or public holidays. If you place an order during a holiday period, processing will begin on the next available business day.

Shipping Destinations

Mavello currently ships to select domestic and international destinations. Available shipping regions and estimated delivery times will be displayed at checkout based on your delivery address.

Estimated Delivery Times

Delivery timeframes are estimates and may vary depending on your location, customs processing, and carrier conditions:

Domestic (Vietnam): 3–7 business days
Southeast Asia: 7–14 business days
International: 14–30 business days

Please note that delivery times are estimates only and cannot be guaranteed. Mavello is not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, order weight, and selected shipping method. Any applicable fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real time. Please allow up to 48 hours for tracking information to become active after dispatch.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and handling fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. Mavello has no control over customs processes and cannot predict additional charges.

We recommend checking with your local customs authority for more information before placing an international order.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with your order number and photographic evidence (if applicable). We will work with you and our supplier to resolve the issue as quickly as possible.