Return Policy

At Mavello, we take great care in curating and delivering products that meet our high standards of quality and design. We want you to be completely satisfied with your purchase. Please read our return policy carefully before placing your order.

Our Commitment to Quality

Every item in the Mavello collection is sourced from trusted third-party suppliers and inspected for quality before dispatch. In the rare event that you receive a damaged, defective, or incorrect item, we are here to make it right.

Eligible Returns

We accept return requests under the following circumstances:

The item arrived damaged or defective
You received the wrong item from what was ordered
The item is significantly different from its product description

To be eligible for a return, you must contact us within 7 days of receiving your order and provide your order number along with clear photographic evidence of the issue.

Non-Returnable Items

Due to the curated and limited-quantity nature of our inventory, we are unable to accept returns for the following reasons:

Change of mind or personal preference
Items that have been used, assembled, or altered
Items returned without prior authorization from our team
Returns requested after the 7-day window has passed

We strongly encourage you to review all product details, dimensions, and images carefully before completing your purchase. Our team is happy to answer any questions prior to ordering.

Return Process

If your return request is eligible, please follow these steps:

Contact our support team at CandaceWebbe1318@hotmail.com or call +84 385 011 590 within 7 days of delivery.
Provide your order number, a description of the issue, and supporting photos.
Our team will review your request and respond within 2–3 business days.
If approved, we will provide return instructions and a resolution — either a replacement, store credit, or refund, depending on the situation.

Refunds

Approved refunds will be processed to your original payment method within 7–14 business days after the return is confirmed. Please note that shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please initiate a return (if eligible) and place a new order separately.